Effective Date: 11th August 2022

1. Acceptance of Terms By accessing and using the services provided by Soko Chats Ltd (“Soko Chats”, “we”, “our”, “us”), including our website, applications, and tools (collectively, the "Services"), you agree to comply with and be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our Services.

2. Description of Services Soko Chats provides chatbot marketing software and related services that enable users to create, manage, and analyze chatbot interactions for marketing purposes. The Services include features for message automation, customer interaction, data collection, and analytics.

3. User Accounts To access certain features of our Services, you must create an account. You agree to:

• Provide accurate, current, and complete information during the registration process.
• Maintain the security of your password and identification.
• Notify us immediately of any unauthorized use of your account or other breaches of security.
• Take full responsibility for all activities that occur under your account.

4. User Conduct You agree not to use the Services to:

• Violate any local, state, national, or international law.
• Infringe the rights of others, including but not limited to intellectual property rights and privacy rights.
• Transmit any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable content.
• Interfere with or disrupt the Services or servers or networks connected to the Services.
• Engage in any fraudulent or deceptive practices.

5. Content You are solely responsible for the content you create, upload, post, send, or store through our Services ("User Content"). By submitting User Content, you grant Soko Chats a worldwide, non-exclusive, royalty-free, fully paid, transferable, sub-licensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such content in connection with providing the Services.

6. Payment Terms Certain features of our Services may be offered for a fee. If you elect to use paid features, you agree to our pricing and payment terms as we may update them from time to time. You are responsible for paying all fees and applicable taxes in a timely manner with a valid payment method.

7. Intellectual Property All intellectual property rights in and to the Services, including but not limited to software, design, text, graphics, and interfaces, are owned by Soko Chats or its licensors. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without the express written permission of Soko Chats.

8. Privacy Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Termination We reserve the right to suspend or terminate your access to the Services at any time, with or without cause or notice, including if we believe you have violated these Terms. Upon termination, your right to use the Services will immediately cease.

10. Disclaimers and Limitation of Liability The Services are provided "as is" and "as available" without warranties of any kind, either express or implied. Soko Chats does not warrant that the Services will be uninterrupted or error-free. To the fullest extent permitted by law, Soko Chats disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. In no event shall Soko Chats be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use the Services; (b) any unauthorized access to or use of our servers and/or any personal information stored therein; (c) any interruption or cessation of transmission to or from the Services; (d) any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Services by any third party; (e) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Services; and/or (f) the defamatory, offensive, or illegal conduct of any third party.

11. Indemnification You agree to indemnify, defend, and hold harmless Soko Chats, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that arise from your use of the Services, violation of these Terms, or infringement of any intellectual property or other right of any person or entity.

12. Governing Law and Dispute Resolution These Terms and your use of the Services shall be governed by and construed in accordance with the laws of the Republic of Kenya, without regard to its conflict of law principles. Any dispute arising out of or in connection with these Terms or the Services shall be subject to the exclusive jurisdiction of the courts located in Nairobi, Kenya.

13. Changes to Terms We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or through a notice on our website prior to the change becoming effective. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the amended Terms.

14. Contact Information If you have any questions about these Terms, please contact us at: info@sokochats.com

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.